Delete Your Account
You can permanently delete your Otply account and data at any time. There are two ways.
From the app
- Open Otply and sign in.
- Go to the Profile tab in the bottom navigation.
- Tap Delete my account.
- Read the warning and confirm with Delete.
The deletion happens immediately; no further approval is needed.
By email
If you cannot reach the app, write from your registered email address to support@otply.store. We complete such requests within 30 days at the latest.
What is deleted
- Your email address and password
- Your session tokens (you are signed out on every device)
- Your push notification tokens
- Your support conversations
What is retained
Transaction and number records (which service, which country, amount paid, provider cost) are kept to meet accounting and provider-reconciliation obligations. However these records are unlinked from you — it is no longer visible which user they belonged to. Received SMS codes are already deleted after seven days.
Important: When the account is deleted your remaining credits are not refunded and the action cannot be undone. If you have an active number you are asked to finish it first.
Questions: support@otply.store